KONTAKTA OSS

General Questions

What will be included in my purchased products?
If you have purchased themes, we will provide Theme Files, Font files and PSD Files (Photoshop files) and Installation Manual. We also provide free installation. But if you still need guide you can contact our live support for any questions.
My download is expired. How can I download again ?
Please contact our support center with your Order number and our team will reset your download link.
Where is my Template/Product to Download ?
You can download your product from "My Downloadable Products" under "My Account" on our website.

Account Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support [at] templatemela [dot] com.
How do I get my download?
After complete your payment Instant Download link will be available. You can download your products from the "My Downloadable Product" under "My Account". Also There is a link on top of the website "My Downloads". You can download your products from there.
Error to extract ZIP File, I can not extract ZIP file even I have password.
Please make sure you are using Windows PC to extract ZIP file.

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